Refund policy

Last updated: 12 August 2026

At Sassy Clothing, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with this Return & Refund Policy.

1. Return Window

We offer a 30-day return policy. You have 30 days from the date your order is delivered to contact us and request a return.

Return requests submitted after the 30-day return period may not be accepted, except where a longer period or different remedy is required by applicable consumer protection law.

2. Return Eligibility

To be eligible for a return, the item should:

  • Be unused and unworn.
  • Be in its original condition.
  • Have all original tags attached, where applicable.
  • Be returned with its original packaging where applicable.
  • Be accompanied by proof of purchase or your order confirmation.

3. Non-Returnable Items

The following items are generally not eligible for return:

  • Personalized or custom-made products.
  • Gift cards.
  • Items clearly identified as Final Sale or Clearance items.
  • Products damaged as a result of misuse, negligence, or normal wear and tear.
  • Items that have been worn, used, washed, altered, or damaged after delivery.

These exclusions do not affect any statutory rights you may have under applicable consumer protection laws.

4. How to Request a Return

To request a return, please contact us at support@sassyclothing.store.

Please provide your order number and the reason for your return request. Once your request is reviewed, we will provide the return instructions and the return address.

Please do not send a return to an address other than the return address provided by Sassy Clothing.

5. Return Shipping Costs

For standard returns, including returns due to a change of mind, wrong size, or no longer wanting the item, the customer is responsible for arranging and paying the return shipping costs.

If you receive an incorrect, damaged, or defective item, please contact us before returning the item. Where the issue is confirmed to be our responsibility, we will provide a prepaid return shipping label at no additional cost.

Return shipping costs paid by the customer for standard returns are not refundable unless required by applicable law.

6. Restocking Fees

We do not charge any restocking fees for eligible returned items.

7. Refunds

Once we receive your returned item, we will inspect it to confirm that it meets the applicable return requirements.

If your return is approved, we will issue the refund to your original payment method within 7 days.

After we issue the refund, your bank, credit card provider, or payment provider may require additional processing time before the funds appear in your account.

8. Late or Missing Refunds

If you have not received your refund after the applicable processing period, please:

  • Check your bank account or payment account again.
  • Contact your credit card provider or payment provider.
  • Contact your bank to confirm whether the refund is still being processed.

If you have completed these steps and still cannot locate your refund, please contact us at support@sassyclothing.store with your order details.

9. Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible at support@sassyclothing.store.

Please provide your order number and, where appropriate, photographs or other information that helps us assess the issue.

If the issue is confirmed to be our responsibility, we will provide the appropriate resolution, which may include a replacement or refund. Where a return is required, we will provide a prepaid return shipping label at no additional cost.

10. Exchanges

We do not offer exchanges. If you would like a different size, color, or product, you may return the eligible item according to this policy and place a new order separately.

11. Contact Information

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